Return and Exchange Policy
Last Updated: July 2026
At TAVIXA, we want you to shop with complete confidence. We are committed to providing a simple, transparent, and hassle-free return and exchange experience. Please read this policy carefully before making a purchase.
Return Policy
Return Window
You may raise a return request within 2 days of receiving your order.
Return requests submitted after this period may not be eligible for approval.
Eligible Products
The following products are eligible for return:
- Demi-Fine Jewellery
- Fine Gold Jewellery
- Ready-to-Ship Collections
- Products purchased at discounted or strike-through prices, unless otherwise stated
Promotional Offers
Products purchased under Buy One Get One (BOGO) or similar promotional offers are eligible for a Store Credit refund instead of a refund to the original payment method.
Return Conditions
To be eligible for a return, the product must:
- Be unused and unworn.
- Be returned in its original packaging.
- Include all original tags, certificates, invoices, complimentary gifts, and accessories, if applicable.
- Be free from damage, misuse, alteration, or signs of wear.
For Fine Gold Jewellery, any complimentary gifts received with the order must also be returned.
Unboxing Video
An uninterrupted unboxing video recorded from the sealed package opening is mandatory for claims relating to:
- Missing products
- Incorrect products
- Damaged products received
Claims for missing or damaged items may not be accepted without an unboxing video.
How to Request a Return
To initiate a return:
- Visit the Returns & Exchanges section on the TAVIXA website.
- Enter your Order ID and registered mobile number or email address.
- Select the item(s) you wish to return.
- Choose the reason for the return.
- Upload at least two clear photographs of the product.
- Confirm your pickup address and preferred pickup date.
- Select your preferred refund method.
- Review the information and submit your request.
Once approved, our logistics partner will arrange pickup from your location. If pickup is unavailable in your area, you may be requested to self-ship the product to the address provided by TAVIXA.
Refund Policy
Refunds are processed after the returned product has been received, inspected, and approved by our Quality Assurance team.
Refunds are generally processed within 7–10 working days, subject to banking and payment partner timelines.
Prepaid Orders
Refunds will be credited to the original payment method.
Cash on Delivery (COD) Orders
Refunds will be credited to the UPI ID or bank account provided during the return process.
Fine Gold Jewellery
Where applicable, Fine Gold Jewellery returns are subject to product verification and the return conditions stated in this policy.
Non-Returnable Products
The following items are not eligible for return:
- Customized or personalized jewellery
- Made-to-order jewellery
- Clearance, final sale, or “Goodbye Sale” products, where mentioned on the product page
- Gift cards
- Products that have been used, damaged, altered, or repaired after delivery
Exchange Policy
You may request an exchange within 10 days of receiving your order.
Eligible Exchange Reasons
| Issue | Resolution |
|---|---|
| Damaged Product | Exchange with the same item |
| Wrong Product Received | Exchange with the correct item |
| Size Issue | Exchange with the same design in the available size or variant |
| Manufacturing Defect | Replacement after quality inspection |
If the exact product is unavailable, TAVIXA may offer:
- The closest available variant
- Store Credit
- A refund, where applicable
How to Request an Exchange
To initiate an exchange:
- Visit the Returns & Exchanges section on the TAVIXA website.
- Enter your Order ID and registered mobile number or email address.
- Select the item(s) you wish to exchange.
- Choose the reason for the exchange.
- Upload at least two clear photographs of the product.
- Confirm your pickup address and preferred pickup date.
- Choose whether you want the same product, another size, or an available variant.
- Review the information and submit your request.
Once approved, we will arrange pickup and dispatch your replacement after successful quality inspection.
Quality Inspection
All returned and exchanged products undergo a quality inspection before a refund or replacement is approved.
TAVIXA reserves the right to reject any return or exchange request if:
- The product shows signs of use or damage.
- Original packaging, tags, certificates, or complimentary items are missing.
- The product has been altered or repaired by a third party.
- The request does not meet the eligibility conditions of this Policy.
Consumer Rights
This Return & Exchange Policy is in addition to, and does not limit, any rights available to consumers under applicable Indian laws, including the Consumer Protection Act, 2019.
Need Assistance?
If you have any questions regarding your return or exchange, our Customer Care team will be happy to assist you.
Email: support@tavixa.co
Website: www.tavixa.co
Thank you for choosing TAVIXA.
Everyday Luxury. Timeless Elegance.