Shipping Policy

Last Updated: July 2026

At TAVIXA, we partner with trusted logistics providers to ensure that every order reaches you safely, securely, and on time. We are committed to providing a seamless shipping experience across India and selected international destinations.

Dispatch Timelines

Demi-Fine Jewellery

Orders are typically dispatched within 1–2 working days after successful order confirmation.

Fine Gold Jewellery

Fine Gold Jewellery is crafted with exceptional care and is generally dispatched within 15–20 working days from the date of order confirmation.

Customized or made-to-order products may require additional processing time. The estimated dispatch timeline will be displayed on the respective product page.

Delivery Timelines

Estimated delivery dates are displayed on the product page and during checkout based on:

  • Your delivery pincode
  • Product availability
  • Type of jewellery ordered

Delivery timelines are estimates and may vary depending on courier operations and local serviceability.

Shipping Charges

Prepaid Orders

  • Free shipping on all prepaid orders across India.

Cash on Delivery (COD)

  • A ₹75 Cash on Delivery convenience charge applies to eligible orders.
  • COD is not available for:
  • Fine Gold Jewellery
  • Customized or made-to-order jewellery
  • Orders where COD service is unavailable based on location
  • International Shipping

TAVIXA ships selected products internationally.

  • International delivery generally takes 18–20 working days, depending on the destination country and customs clearance.
  • Shipping charges for international orders will be calculated during checkout.
  • Any customs duties, import taxes, VAT, or other local charges imposed by the destination country are the responsibility of the customer unless otherwise stated.

Order Tracking

Once your order has been dispatched, you will receive a tracking link via:

  • Email
  • SMS
  • WhatsApp, where available

You can use the tracking details to monitor your shipment throughout the delivery process.

Delays & Exceptions

While we strive to deliver every order within the estimated timeline, occasional delays may occur due to circumstances beyond our reasonable control, including:

  • Adverse weather conditions
  • Natural disasters
  • Public holidays
  • Government restrictions
  • Customs clearance delays
  • Courier partner operational issues
  • Remote location serviceability

If your delivery address is found to be unserviceable after the order has been placed, our Customer Support team will contact you to:

  • Arrange delivery to an alternate serviceable address, or
  • Process a refund if delivery cannot be completed.

Delivery Attempts

Our courier partners generally make multiple delivery attempts. If delivery cannot be completed because the customer is unavailable or the address provided is incorrect or incomplete, the shipment may be returned to TAVIXA.

Additional shipping charges may apply for re-dispatch, where applicable.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at the time of placing the order.

TAVIXA shall not be responsible for delays or non-delivery resulting from incorrect or incomplete addresses, incorrect contact details, or failure to receive the shipment after repeated delivery attempts.

Risk & Ownership

Ownership and risk of loss for the products pass to the customer upon successful delivery to the shipping address provided in the order.

Customers are advised to inspect the package at the time of delivery and report any visible damage or tampering immediately.

Consumer Rights

This Shipping & Delivery Policy is in addition to, and does not limit, any rights available to consumers under applicable Indian laws, including the Consumer Protection Act, 2019.

Need Assistance?

For any shipping or delivery-related questions, please contact our Customer Support team.

Email: support@tavixa.co
Website: www.tavixa.co

Thank you for choosing TAVIXA.

Everyday Luxury. Timeless Elegance.