FAQ

What is Demi-Fine Jewellery?

Demi-Fine Jewellery is the perfect balance between fine jewellery and fashion jewellery. It offers the elegance of precious jewellery with the versatility of everyday wear.

At TAVIXA, our demi-fine jewellery is crafted using 925 Sterling Silver or premium brass, finished with a thick layer of 22K Gold Plating and adorned with carefully selected natural gemstones, freshwater pearls, Cubic Zirconia (CZ), or other premium materials depending on the design.

With proper care, TAVIXA jewellery is designed to retain its beauty and brilliance for years.

Will my jewellery tarnish?

Our jewellery is crafted using premium materials and advanced plating techniques to provide excellent durability.

Like all gold-plated jewellery, the longevity of the finish depends on proper care, frequency of use, exposure to moisture, perfumes, cosmetics, chemicals, and storage conditions.

Following the care instructions provided with your purchase will help preserve your jewellery’s shine for a long time.

Is TAVIXA jewellery made from pure silver?

Many of our collections are crafted from 925 Sterling Silver, which contains 92.5% pure silver combined with alloy metals to provide the strength required for everyday jewellery.

Some collections may also use premium jewellery-grade brass or other high-quality base metals. The base metal used is always mentioned in the product description.

What type of gemstones do you use?

We use a carefully curated selection of:

  • Natural semi-precious gemstones
  • Freshwater pearls
  • Cubic Zirconia (CZ)
  • Lab-created gemstones
  • Premium synthetic stones, where applicable

The materials used for each product are clearly mentioned in the product description so you can make an informed purchase.

Are the gemstones genuine?

Many TAVIXA designs feature genuine natural semi-precious gemstones.

Some collections use premium lab-created or synthetic stones to achieve specific colours or design aesthetics. Whenever a synthetic or lab-created stone is used, it is clearly disclosed in the product description.

How long does the gold plating last?

The lifespan of gold plating depends on factors such as:

  • Frequency of wear
  • Contact with perfumes, lotions, cosmetics, and chemicals
  • Exposure to water, sweat, and humidity
  • Proper storage and maintenance

TAVIXA uses premium-quality 22K Gold Plating to provide a rich, luxurious finish that is designed for everyday elegance.

To maximize the life of your jewellery, we recommend following the care instructions included with your order.

Does TAVIXA provide a warranty?

Yes. Eligible TAVIXA demi-fine jewellery is covered under our Lifetime Warranty Policy, which covers eligible plating discoloration and manufacturing defects, subject to the terms and conditions of the policy.

Please refer to our Lifetime Warranty Policy for complete details.

Is your jewellery hypoallergenic?

Most TAVIXA jewellery is designed to be skin-friendly and comfortable for everyday wear.

However, individuals with specific metal allergies should review the material information provided on each product page before purchasing.

Can I wear my jewellery every day?

Yes. TAVIXA jewellery is designed for everyday wear.

For longer-lasting beauty, we recommend removing your jewellery before swimming, showering, exercising, or using perfumes, lotions, or household chemicals.

How should I store my jewellery?

To keep your jewellery looking its best:

  • Store each piece separately in the TAVIXA pouch or jewellery box.
  • Keep it away from moisture and direct sunlight.
  • Avoid contact with perfumes, cosmetics, and chemicals.
  • Wipe gently with a soft, dry cloth after wearing.

Proper storage helps preserve the shine and finish of your jewellery.

How can I track my order?

Once your order has been shipped, you will receive a tracking link via Email, SMS, and WhatsApp, where available, allowing you to monitor your shipment until delivery.

What payment methods do you accept?

We accept:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Digital Wallets
  • Cash on Delivery, available on eligible orders

Please refer to our Payment Policy for complete details.

How can I contact TAVIXA Customer Support?

We are always happy to help.

Email: support@tavixa.co
Website: www.tavixa.co