Privacy Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

This Privacy Policy explains how TAVIXA, operated by [Insert Registered Legal Entity Name] (“TAVIXA”, “we”, “us”, or “our”), collects, uses, stores, shares, and protects your personal data when you visit www.tavixa.co, create an account, place an order, contact us, or otherwise interact with our products and services.

By using our website or providing your personal data, you acknowledge that your information will be handled as described in this Privacy Policy.

1. Company Information

Brand: TAVIXA
Legal Entity: TavixaCco.
Registered Office:
Building No./Flat No.: MAA PARWATI COMPLEX
Road/Street: EAST JAILL ROAD
Locality/Sub-Locality: Lalpur
City/Town/Village: Ranchi
District: Ranchi
State: Jharkhand
PIN Code: 844001

Website: www.tavixa.co
Customer Support: support@tavixa.co
Privacy Contact: privacy@tavixa.co
Grievance Officer: grievance@tavixa.co

2. Personal Data We Collect

The information we collect depends on how you interact with TAVIXA.

Information You Provide

We may collect:

  • Your name
  • Email address
  • Mobile number
  • Billing and shipping address
  • Account login information
  • Order and purchase details
  • Product preferences
  • Return, exchange, refund, warranty, and buy-back information
  • Reviews, feedback, photographs, and unboxing videos
  • Communications with Customer Support
  • Any other information you voluntarily provide

Payment Information

Payments are processed through authorised banks, payment gateways, UPI providers, card networks, and other payment-service providers.

TAVIXA does not ordinarily store your complete card number, CVV, UPI PIN, OTP, internet-banking password, or other complete payment credentials.

We may receive limited transaction information such as:

  • Payment method
  • Payment status
  • Transaction reference number
  • Masked payment information
  • Refund status

Information Collected Automatically

When you use our website, we may automatically collect:

  • IP address
  • Browser and device type
  • Operating system
  • Timezone
  • Approximate location derived from your IP address
  • Pages and products viewed
  • Referring and exit pages
  • Date and time of visits
  • Website interactions
  • Cookie identifiers
  • Technical, performance, and error information

3. Cookies and Similar Technologies

We may use cookies, pixels, tags, web beacons, local storage, and similar technologies to:

  • Operate the website
  • Maintain your shopping cart and login session
  • Remember your preferences
  • Secure the website and prevent fraud
  • Understand how visitors use the website
  • Measure website and campaign performance
  • Personalise content
  • Display or measure relevant advertising, subject to your preferences and applicable law

You may manage cookies through your browser settings or any cookie-management tool provided on our website.

Disabling essential cookies may affect website functions such as login, cart management, and checkout.

4. How We Use Your Personal Data

Process Orders

We may use your personal data to:

  • Create and manage your account
  • Process and confirm purchases
  • Verify payments
  • Arrange packing, shipping, and delivery
  • Issue invoices and order confirmations
  • Send tracking updates
  • Process cancellations, returns, exchanges, refunds, warranties, Store Credit, and buy-back requests

Provide Customer Support

We may use your information to:

  • Respond to enquiries and complaints
  • Verify products and transactions
  • Investigate missing, incorrect, damaged, or defective-product claims
  • Resolve customer grievances

Improve Our Services

We may use data to:

  • Analyse website performance and customer behaviour
  • Improve products, services, navigation, and customer experience
  • Personalise product recommendations
  • Conduct surveys and research
  • Measure marketing and advertising performance

Protect TAVIXA and Its Customers

We may use personal data to:

  • Detect and prevent fraud
  • Verify customer identity where reasonably necessary
  • Protect customer accounts
  • Prevent misuse of promotional offers, returns, refunds, and warranties
  • Maintain website and information security
  • Enforce our policies and legal rights

Communicate With You

We may send:

  • Order confirmations
  • Payment notifications
  • Shipping and delivery updates
  • Return, refund, exchange, or warranty updates
  • Customer-service responses
  • Security notices
  • Important information about our services and policies

Marketing

Subject to applicable law and your communication preferences, we may send:

  • New collection announcements
  • Promotional offers
  • Abandoned-cart reminders
  • Event invitations
  • Newsletters
  • Personalised product recommendations

You may opt out of promotional communications at any time.

5. Grounds for Processing

Depending on the circumstances, we process personal data:

  • With your consent
  • To fulfil an order or provide a service requested by you
  • To take steps requested by you before entering into a transaction
  • To comply with legal obligations
  • For uses permitted under applicable law
  • To prevent fraud and protect information security
  • To establish, exercise, or defend legal rights

Where processing depends on consent, you may withdraw your consent. Withdrawal will not affect processing already lawfully completed.

Certain information is necessary to process orders, deliver products, issue refunds, or provide customer support. We may be unable to provide the relevant service if you do not provide this information or withdraw the necessary consent.

6. Sharing Your Personal Data

We do not sell your personal data for money.

We may share information with trusted third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

  • Website and e-commerce service providers
  • Payment gateways, banks, and payment processors
  • Courier, fulfilment, warehousing, and logistics partners
  • Customer-support providers
  • Email, SMS, WhatsApp, and notification providers
  • Analytics and advertising providers
  • Cloud-hosting and cybersecurity providers
  • Return, repair, inspection, and warranty partners
  • Accountants, auditors, insurers, lawyers, and professional advisers
  • Government, regulatory, judicial, or law-enforcement authorities

Service providers are permitted to use personal data only for the services they perform for TAVIXA, subject to applicable contractual, legal, and security obligations.

We may also disclose personal data:

  • To comply with applicable law or a lawful government request
  • To investigate fraud or unlawful activity
  • To protect the rights, property, or safety of TAVIXA, our customers, or others
  • During a merger, acquisition, restructuring, financing, or transfer of business assets
  • When you direct or authorise us to do so

7. Third-Party Platforms and Links

Our website may contain links to payment providers, social-media platforms, delivery partners, or other third-party websites.

These third parties operate under their own privacy policies. TAVIXA is not responsible for the privacy, security, or content of third-party websites or services.

You should review the relevant third party’s policies before submitting personal information.

8. Behavioural Advertising

Where applicable and subject to your consent choices, we may work with advertising and analytics providers to:

  • Understand visits to our website
  • Measure advertising performance
  • Create advertising audiences
  • Limit repetitive advertisements
  • Display advertisements that may be relevant to you

You may manage personalised-advertising settings through:

  • Our cookie-consent tool
  • Your browser settings
  • Your device settings
  • The privacy and advertising settings of the relevant platform

9. International Data Transfers

Some service providers may process or store personal data outside India.

Where an international transfer occurs, we will take reasonable measures required under applicable law, including contractual and security safeguards and compliance with any restrictions notified by the Government of India.

10. Data Retention

We retain personal data only for as long as reasonably necessary to:

  • Complete transactions
  • Maintain customer accounts
  • Provide customer support
  • Administer returns, refunds, exchanges, warranties, and buy-back requests
  • Maintain tax, accounting, and legal records
  • Prevent fraud
  • Resolve complaints and disputes
  • Enforce our agreements and policies

When information is no longer required, we may securely delete, anonymise, aggregate, or render it inaccessible, unless continued retention is required or permitted by law.

Closing your account does not automatically require us to delete transaction or legal records that must be retained under applicable law.

11. Data Security

We use reasonable technical and organisational safeguards designed to protect personal data against:

  • Unauthorised access
  • Accidental loss
  • Misuse
  • Unlawful disclosure
  • Alteration
  • Destruction

Safeguards may include:

  • Encryption during transmission
  • Restricted access controls
  • Authentication procedures
  • Secure payment processing
  • Security monitoring
  • Data backups
  • Vendor-security requirements
  • Internal confidentiality controls

No internet transmission or storage system can be guaranteed to be completely secure.

You are responsible for protecting your account password, OTPs, and login information.

TAVIXA will never ask you to disclose your UPI PIN, card PIN, CVV, internet-banking password, or OTP.

12. Personal Data Breaches

If we become aware of a personal-data breach, we will assess the incident and take reasonable steps to contain and address it.

We will notify affected individuals and the appropriate authority where required under applicable law.

13. Your Privacy Rights

Subject to applicable law and identity verification, you may request to:

  • Obtain information about the personal data we process
  • Access your personal data
  • Correct inaccurate or misleading personal data
  • Complete incomplete personal data
  • Update outdated personal data
  • Erase personal data that is no longer required
  • Withdraw consent
  • Opt out of promotional communications
  • Raise a grievance regarding the processing of your data
  • Nominate another person to exercise applicable rights in the event of your death or incapacity, where permitted by law

These rights may be limited where information must be retained or processed for legal compliance, fraud prevention, dispute resolution, contractual enforcement, or another lawful purpose.

14. Exercising Your Rights

To submit a privacy request, email:

privacy@tavixa.co

Suggested subject lines include:

  • Personal Data Access Request
  • Personal Data Correction Request
  • Personal Data Erasure Request
  • Withdrawal of Consent
  • Marketing Opt-Out Request

Please provide:

  • Your full name
  • Registered mobile number or email address
  • Relevant Order ID, where applicable
  • A clear description of your request
  • Information reasonably required to verify your identity

We may request additional information to confirm your identity and prevent fraudulent or unauthorised requests.

We will respond within the period required under applicable law.

15. Withdrawal of Consent

You may withdraw consent for consent-based processing by:

  • Using an unsubscribe link
  • Updating your account or communication preferences
  • Using our cookie-consent controls
  • Emailing privacy@tavixa.co

After receiving a valid request, we will stop the relevant consent-based processing unless continued processing is required or permitted by law.

Withdrawal may affect our ability to provide a service that depends on the relevant information.

16. Marketing Communications

You may opt out of promotional communications at any time by:

  • Clicking the unsubscribe link in an email
  • Following the opt-out instructions in an SMS or WhatsApp message
  • Updating your account preferences
  • Contacting support@tavixa.co

Opting out of marketing does not prevent us from sending essential transactional messages concerning your orders, payments, deliveries, refunds, returns, warranties, account security, or customer-support requests.

17. Children’s Privacy

TAVIXA’s website and products are not directed at children.

Individuals under 18 years of age should use the website only through or under the supervision of a parent or lawful guardian.

Where required by applicable law, we will obtain verifiable consent from a parent or lawful guardian before processing a child’s personal data.

We do not knowingly engage in prohibited behavioural monitoring or targeted advertising directed at children.

A parent or guardian who believes that a child has provided personal data without appropriate consent may contact privacy@tavixa.co.

18. Accuracy of Your Information

You are responsible for ensuring that the information you provide is accurate, complete, and current.

Please update your account or contact us if your name, email address, mobile number, billing information, or delivery address changes.

TAVIXA is not responsible for delays or other issues caused by materially incorrect, incomplete, fraudulent, or outdated information provided by a user, except where responsibility cannot legally be excluded.

19. Do Not Track Signals

Some internet browsers offer a “Do Not Track” setting. As there is no universally accepted technical standard for responding to these signals, our website may not automatically respond to every Do Not Track request.

You can manage cookies and advertising choices through our consent controls, your browser, your device, and the relevant advertising platform.

20. Agreement to Receive Communications

When you create an account, place an order, or provide your contact information, we may send necessary communications through:

  • Email
  • SMS
  • WhatsApp
  • Phone calls
  • Other available service channels

These communications may relate to registration, payments, orders, shipping, delivery, returns, refunds, warranties, customer support, and security.

Promotional and marketing communications will be sent according to applicable law and your communication preferences. You may withdraw your marketing consent at any time.

21. Grievance Officer

For privacy complaints or unresolved requests, contact:

Name: [Insert Full Name]
Designation: Grievance Officer
Email: grievance@tavixa.co
Phone: [Insert Phone Number]
Office Address: [Insert Complete Office Address]
Working Hours: [Insert Working Days and Hours]

Please provide your name, registered contact details, relevant Order ID, description of the grievance, and supporting documents where applicable.

We will acknowledge and address grievances within the timelines prescribed under applicable law and the TAVIXA Grievance Redressal Policy.

22. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

  • Applicable law
  • Regulatory requirements
  • Technology
  • Service providers
  • Business practices
  • Our products and services

The updated Privacy Policy will be published on our website with a revised “Last Updated” date.

Where required by law, we will provide additional notice or obtain fresh consent before making a material change to how personal data is processed.

23. Contact Us

For questions, requests, or complaints regarding this Privacy Policy, contact:

TAVIXA

Legal Entity: [Insert Registered Legal Entity Name]
Registered Office: [Insert Complete Registered Address]
Website: www.tavixa.co
Customer Support: support@tavixa.co
Privacy Requests: privacy@tavixa.co
Grievance Officer: grievance@tavixa.co
Customer Care: [Insert Phone Number]

By using the TAVIXA website or services, you acknowledge that you have read and understood this Privacy Policy.

Thank you for trusting TAVIXA.

Everyday Luxury. Timeless Elegance.