Lifetime Buy-Back Policy
Last Updated: July 2026
At TAVIXA, we are committed to creating jewellery that offers lasting value. Our Lifetime Buy-Back Policy allows eligible customers to return select TAVIXA jewellery in exchange for TAVIXA Store Credit, subject to the terms and conditions below.
This policy is a voluntary customer benefit and is separate from your statutory rights under the Consumer Protection Act, 2019 and other applicable Indian laws.
1. Eligibility
The TAVIXA Lifetime Buy-Back Policy applies only to eligible jewellery purchased directly from www.tavixa.co, official TAVIXA retail stores, or authorised TAVIXA sales channels.
To qualify for buy-back, the product must be genuine TAVIXA jewellery, must be in reasonably good condition, the original purchase invoice or order confirmation should be provided, and the product must pass TAVIXA’s quality inspection.
2. Products Eligible
The following products are eligible unless specifically excluded: Demi-Fine Jewellery, 925 Sterling Silver Jewellery, and Premium Gold-Plated Jewellery.
Products purchased during clearance or final sale may not be eligible unless expressly stated otherwise.
3. Buy-Back Value
Eligible products will receive TAVIXA Store Credit based on the original invoice value.
| Time Since Purchase | Store Credit |
|---|---|
| Within 6 Months | 50% of Invoice Value |
| 6–12 Months | 25% of Invoice Value |
| After 12 Months | 15% of Invoice Value |
The applicable value will be calculated only after successful quality inspection.
4. Store Credit
Approved buy-back requests will receive TAVIXA Store Credit.
The Store Credit is valid for 12 months from the date of issue, can be redeemed on purchases made through the official TAVIXA website, cannot be exchanged for cash, is non-refundable, is non-transferable, and cannot be extended after expiry.
5. Products Not Eligible
The following items are not eligible for buy-back: customised or personalised jewellery, made-to-order products, gift cards, complimentary products, products previously replaced under the TAVIXA Lifetime Warranty Policy, products purchased from unauthorised sellers or third-party marketplaces, and products with missing essential components that prevent quality assessment.
6. Quality Inspection
Every product submitted for buy-back undergoes inspection by the TAVIXA Quality Assurance Team.
The inspection includes assessment of product authenticity, overall condition, structural integrity, excessive damage or misuse, and eligibility under this policy.
Approval of a buy-back request is subject to successful inspection.
7. How to Request Buy-Back
To request a buy-back, email support@tavixa.co with the subject line:
Buy-Back Request – Order #XXXX
Please include your Order Number, Full Name, Registered Mobile Number, clear photographs of the product, and a copy of the purchase invoice or order confirmation.
If your request is approved for inspection, our Customer Support team will provide shipping instructions. Customers may be requested to securely self-ship the product or use a courier arranged by TAVIXA where available.
Once the product is received and passes inspection, the applicable Store Credit will be issued to your TAVIXA customer account.
8. Reasons for Rejection
A buy-back request may be declined if the product is counterfeit, the jewellery has been heavily damaged through misuse, the product has been altered, repaired, resized, or modified by an unauthorised third party, the item fails authenticity or quality inspection, or the required purchase documentation cannot be reasonably verified.
9. Important Notes
Buy-back values are based on the original invoice value, not the current selling price.
TAVIXA reserves the right to modify, suspend, or discontinue this voluntary Buy-Back Policy at any time for future purchases. Such changes will not affect claims already accepted under the policy.
Participation in the Buy-Back Policy does not affect any statutory rights available under applicable consumer protection laws.
10. Limitation of Liability
This Buy-Back Policy is a voluntary commercial program offered by TAVIXA.
Nothing in this policy shall limit or exclude any consumer rights available under the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, Information Technology Act, 2000, Digital Personal Data Protection Act, 2023, or any other applicable laws of India.
11. Contact Us
TAVIXA Customer Support
Email: support@tavixa.co
Website: www.tavixa.co
For any questions regarding eligibility or the buy-back process, our Customer Support team will be happy to assist.