Payment Policy
Last Updated: July 2026
At TAVIXA, we are committed to providing a secure, seamless, and reliable payment experience. All payments made on www.tavixa.co are processed through trusted payment gateway partners using industry-standard security protocols.
1. Accepted Payment Methods
TAVIXA accepts the following payment methods for purchases made through our website.
Prepaid Payment Options
UPI, Credit Cards, Debit Cards, Net Banking, Digital Wallets, and EMI where supported by the payment provider.
All prepaid transactions are securely processed through encrypted payment gateways.
2. Cash on Delivery (COD)
Cash on Delivery (COD) is available for eligible orders and serviceable PIN codes within India.
A ₹75 COD convenience charge may apply to eligible COD orders.
Availability of COD is subject to verification by our logistics partners and may vary depending on your delivery location.
3. COD Restrictions
Cash on Delivery may not be available for orders exceeding ₹10,000, customised or made-to-order jewellery, international orders, PIN codes where COD service is unavailable, or orders identified as high-risk through fraud-prevention checks.
In such cases, orders must be completed using one of our prepaid payment methods.
4. Payment Security
Your payment security is our priority.
TAVIXA does not store your complete credit card, debit card, or banking information.
All online transactions are processed through payment gateway providers using SSL encryption and other industry-standard security measures.
5. Payment Confirmation
After successful payment, you will receive an order confirmation via email and/or SMS. A tax invoice will be generated once your order is processed.
If your payment is successful but you do not receive an order confirmation, please contact our Customer Support team.
6. Failed or Declined Transactions
A payment may fail due to network connectivity issues, insufficient account balance, bank authorisation failure, incorrect payment details, payment gateway interruption, or security verification by your bank.
If your account has been debited but the order was not confirmed, the amount is generally reversed automatically by your bank or payment provider within 5–7 business days, depending on their policies.
If the reversal is delayed beyond this period, please contact your bank or payment provider first. You may also contact TAVIXA Customer Support for assistance.
7. Pricing & Taxes
All prices displayed on the TAVIXA website are in Indian Rupees (INR).
Prices include applicable GST unless otherwise specified.
Shipping charges, COD charges, or any other applicable fees will be clearly displayed during checkout before payment is completed.
8. Fraud Prevention
To protect our customers and business, TAVIXA reserves the right to verify payment information before processing an order, request identity or address verification for high-value transactions, and cancel or hold orders suspected of fraudulent activity, unauthorised payments, or misuse of promotional offers.
If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method in accordance with our Refund Policy.
9. International Payments
For international orders, payments must be made using prepaid payment methods only.
International shipping charges, customs duties, import taxes, or other destination-country charges, where applicable, are the responsibility of the customer unless otherwise stated.
10. Compliance with Indian Laws
This Payment Policy is intended to operate in accordance with applicable Indian laws and regulations, including the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, Information Technology Act, 2000, Digital Personal Data Protection Act, 2023, and applicable RBI requirements relating to digital payment transactions.
Nothing in this policy limits any statutory rights available to consumers under applicable law.
11. Need Assistance?
If you have any questions regarding payments or experience any payment-related issues, please contact us:
Email: support@tavixa.co
Website: www.tavixa.co
Our Customer Support team will be happy to assist you.
Thank you for choosing TAVIXA.
Everyday Luxury. Timeless Elegance.