Lifetime Warranty Policy
Last Updated: July 2026
At TAVIXA, we create jewellery designed to be worn and cherished for years. To support your purchase, we offer a Lifetime Service Warranty on eligible TAVIXA Demi-Fine Jewellery against plating tarnishing and manufacturing defects, subject to the terms below.
This policy is provided in accordance with applicable Indian consumer protection laws, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
1. Products Covered
The Lifetime Warranty applies to eligible TAVIXA Demi-Fine Jewellery, including products crafted in 925 Sterling Silver, premium jewellery alloys, 22K gold plating, Cubic Zirconia, semi-precious gemstones, and freshwater pearls.
The warranty applies only to products purchased directly from www.tavixa.co, official TAVIXA stores, or authorised TAVIXA retail partners.
2. What Is Covered
The Lifetime Warranty covers excessive tarnishing of the gold plating under normal use, manufacturing defects in craftsmanship, and manufacturing defects in settings, clasps, soldering, or structural assembly identified after inspection.
All claims are subject to inspection by the TAVIXA Quality Assurance Team.
3. Warranty Resolution
Depending on the product condition and inspection findings, TAVIXA may, at its discretion, repair the product, re-polish or re-plate the jewellery, replace the product with the same or an equivalent design subject to availability, or issue Store Credit where repair or replacement is not possible.
Warranty resolutions are determined only after quality inspection and are not guaranteed before evaluation.
4. What Is Not Covered
The Lifetime Warranty does not cover normal wear and tear from everyday use, surface scratches, gold-plating wear caused by perfumes, chemicals, water, sweat, or cosmetics, accidental damage, bent or broken chains, broken clasps caused by misuse, stone or pearl loss caused by impact or mishandling, damage due to improper storage or cleaning, unauthorised repairs, resizing, polishing, or modifications, customised or personalised jewellery, or lost or stolen products.
5. Warranty Claim Process
To submit a warranty request, email our Customer Support team at support@tavixa.co with the subject line:
Warranty Claim – Order #XXXX
Please include your Order Number, Full Name, Contact Number, a description of the issue, and clear photographs of the product from multiple angles. Additional photographs or videos may be requested where required.
If your claim is approved for inspection, our team will provide shipping instructions. Customers may be requested to securely self-ship the product or use a courier arranged by TAVIXA where available. Products should be packed safely to prevent transit damage.
After inspection, TAVIXA will inform you whether the product qualifies for repair, re-plating, replacement, Store Credit, or paid servicing if the issue falls outside warranty coverage.
6. Quality Inspection
Every warranty claim undergoes inspection by our Quality Assurance Team.
TAVIXA reserves the right to determine whether the issue is a manufacturing defect, whether the product has been misused, and the most appropriate resolution based on the inspection findings.
The inspection decision shall be final, subject to the customer’s statutory rights under applicable law.
7. Service Charges
If a product is found to be outside warranty coverage, TAVIXA may offer repair or re-plating services at a reasonable service charge, subject to product condition and service availability.
Customers will be informed of any applicable charges before service work begins.
8. Limitations
The Lifetime Warranty applies only to the original purchaser and is non-transferable. It does not provide cash refunds and does not cover consequential or incidental damages to the extent permitted by applicable law.
Nothing in this policy limits any rights available to consumers under the Consumer Protection Act, 2019.
9. Important Care Guidelines
To maximise the life of your jewellery, keep it away from perfumes, lotions, chemicals, and cosmetics. Remove jewellery before bathing, swimming, exercising, or sleeping.
Store each piece separately in the TAVIXA pouch or jewellery box and clean it gently using a soft, dry microfiber cloth. Avoid exposing jewellery to excessive moisture or humidity.
Proper care helps preserve the finish and appearance of your jewellery.
10. Contact Us
TAVIXA Customer Support
Email: support@tavixa.co
Website: www.tavixa.co
For any warranty-related questions, our team will be happy to assist you.